Return & Refund Policy

At Valtre, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Order Confirmation

By placing an order on valtre.shop, you confirm that you have read and accepted this Return & Refund Policy.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Show no signs of damage, wear, or misuse.

Customers are responsible for all return shipping costs unless the item is defective or incorrect.

Returns that do not meet these requirements may be refused.

How to Start a Return

To request a return, please contact us at info@valtre.shop within 30 days of delivery.

Please include:

• Your order number
• Your full name
• The reason for your return
• Photos of the product if it is damaged or defective

Please wait for our return instructions before sending your item. Returns sent without prior approval may not be accepted.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos or a short video showing the problem

Once your claim has been reviewed, we will arrange a replacement or refund where appropriate.

Lost Packages

If your package is confirmed lost during transit, please contact us with your order number.

Once the shipping carrier confirms the package is lost, we will provide either:

• A replacement, or
• A full refund.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order, you may request a return after delivery in accordance with this policy.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is the result of our error.

Important Information

• Returns must be approved before being shipped.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We are not responsible for delays caused by shipping carriers or customs.
• Returned items that show signs of use or damage may not qualify for a refund.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Valtre
Email: info@valtre.shop