Shipping & Delivery Policy

At Valtre, we are committed to providing a smooth and reliable shipping experience. Every order is carefully prepared and shipped with attention to quality and accuracy.

Order Processing

All orders are processed within 1–2 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Estimated delivery times are:

4–10 business days

Delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays. While we always strive to deliver your order as quickly as possible, unforeseen circumstances may occasionally affect transit times.

Free Shipping

We proudly offer free shipping on all orders. No minimum purchase is required.

There are no hidden shipping fees or additional delivery charges at checkout.

Order Tracking

Once your order has been shipped, you will automatically receive an email with your tracking number. This allows you to monitor your shipment from dispatch until delivery.

If you have not received your tracking information within a few business days after placing your order, please contact our support team.

Shipping Protection

For additional peace of mind, you may choose to add Shipping Protection during checkout.

Shipping Protection covers:

  • Packages lost during transit
  • Items damaged during shipping

If your claim is approved, we will replace your order at no additional cost.

How to Submit a Claim

Please contact info@valtre.shop within 7 days of the delivery date or expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of any damaged items (if applicable)
  • Your tracking information

Our team will review your request as quickly as possible and provide a suitable solution.

Shipping Protection Does Not Cover

Shipping Protection does not apply to:

  • Incorrect or incomplete shipping addresses provided during checkout.
  • Packages marked as delivered by the carrier but lost or stolen afterward.
  • Delivery delays caused by customs, severe weather, or the shipping carrier.

Need Assistance?

If you have any questions regarding your order, shipping, or delivery, our customer support team is always happy to help.

Valtre

Email: info@valtre.shop